FREQUENTLY ASKED QUESTIONS
Yes, we provide full rental car assistance. We coordinate directly with local rental agencies to arrange your ride and align the timing so you can drop off your vehicle and keep moving without any downtime.
Please bring your insurance claim information, your driver’s license, and a copy of the insurance adjuster’s initial estimate if you have already received one. Remember to remove all personal belongings from your vehicle before handing over the keys.
While walk-ins are welcome during regular business hours, scheduling an appointment ensures a dedicated estimator is ready to inspect your vehicle immediately. You can also submit details through our online form to request a free estimate.
Our service advisors will send you regular status updates throughout the blueprinting, painting, and reassembly stages. We will always contact you a day in advance to confirm your final pickup time
If you receive the claim check at home, please bring it with you when you drop off your vehicle or at pickup. You can simply endorse the check over to the repair facility to cover the authorized balance.
Your deductible is paid directly to our shop when you come to pick up your completed vehicle. We accept standard payment methods, which our team will review with you prior to your pickup date.
Modern vehicles feature complex driver-assist sensors (ADAS) embedded in bumpers and mirrors. Scans ensure that safety systems like automatic braking and blind-spot monitoring are perfectly calibrated before you hit the road.
We advocate for genuine OEM parts to maintain your vehicle’s safety, structural integrity, and resale value. If your insurer specifies aftermarket parts, we consult with you and discuss the best safety options.
It can temporarily pause repairs for a few hours to a few days while the adjuster reviews the files. However, skipping this step risks your safety and leaves the job incomplete.
We document the hidden damage with photos and submit a formal insurance supplement. This is a standard industry practice, and we handle all communication with the adjuster to get the costs covered.
Insurance adjusters write initial estimates based only on visible, external damage. Our certified technicians look beneath the panels for hidden structural and mechanical compromises.
No, your insurance company cannot void your policy or deductibles based on your shop choice. Independent shops like ours provide a comprehensive, independent limited lifetime warranty directly to you.
No, under Texas Insurance Code § 1952.301, you have the absolute legal right to choose any repair facility. It is illegal for insurers to “steer” or force you into a specific shop.
No, Texas law does not require you to get multiple estimates. You only need to select the shop you trust, and they will work directly with your insurer.
Once your insurance company approves the supplement, they will issue a payment directly to us or send a check to you to cover the additional repair costs. We manage all the administrative paperwork and documentation so you do not have to middleman the billing process.
No, Texas law grants you the right to choose any collision repair facility you trust to fix your vehicle. We work directly with all major insurance providers, ensuring your vehicle is repaired to safe, manufacturer-certified factory standards regardless of who your carrier is.
An insurance supplement is a request for additional funds sent to your insurer when we discover hidden, internal damage after disassembling the vehicle. Supplements are a standard part of collision repair; we document the damage with photos and submit them directly to your provider to get approval as quickly as possible.
If your vehicle was towed directly to one of our facilities from the scene of the accident, we will immediately take over the logistics to protect your vehicle and jumpstart the repair process.
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