Step-by-Step Towed Vehicle Protocol
If your vehicle was towed directly to one of our [...]
How will I know when my vehicle is ready for pickup?
Our service advisors will send you regular status updates throughout [...]
What if the insurance check was mailed directly to me instead of the shop?
If you receive the claim check at home, please bring [...]
When and to whom do I pay my insurance deductible?
Your deductible is paid directly to our shop when you [...]
Why does my vehicle require pre- and post-repair digital scanning?
Modern vehicles feature complex driver-assist sensors (ADAS) embedded in [...]
Do you use factory original (OEM) parts or cheaper aftermarket alternatives?
We advocate for genuine OEM parts to maintain your [...]
Will an insurance supplement delay the delivery of my vehicle?
It can temporarily pause repairs for a few hours [...]
What happens if you find more damage after my car is torn down?
We document the hidden damage with photos and submit a [...]
Why is your shop’s repair estimate different from my insurance adjuster’s estimate?
Insurance adjusters write initial estimates based only on visible, external [...]
Will my repair warranty be affected if I do not use an insurance-preferred shop?
No, your insurance company cannot void your policy or [...]